FAQs

Frequently Asked Questions (FAQs)

Welcome to the Cutbytwo FAQ page! We have compiled a list of common questions to help you find quick answers. If you need further assistance, please do not hesitate to contact our customer support team.

Ordering & Products

Q1. What types of products do you sell?

We specialize exclusively in high-quality leather handbags designed for modern style and everyday practicality.

Q2. How do I place an order?

Simply browse our collection, select your desired handbag, add it to your cart, and proceed to checkout. You can securely complete your purchase using PayPal or Venmo.

Q3. Can I cancel or change my order?

Yes, if you need to cancel or change your order, please contact us within 24 hours of placing it. Once the processing stage has begun and the order is shipped, we cannot make any changes or cancellations.

Shipping & Delivery

Q4. Do you offer free shipping?

Yes! We are proud to offer Free Shipping on all orders within the United States.

Q5. Where do you ship?

We currently ship exclusively within the United States. Orders placed for delivery outside the US will not be processed.

Q6. How long will it take to receive my order?

Our estimated delivery timeline consists of two stages:

  • Processing Time: 1 to 2 business days (Monday – Friday).
  • Shipping Time: 3 to 5 business days (Monday – Friday).
  • Total Estimated Delivery: 4 to 7 business days.

Q7. Will I receive a tracking number?

Absolutely. Once your order has been dispatched, you will receive a confirmation email containing your tracking number to monitor your package’s progress. We partner with reliable carriers like DHL and FedEx.

Returns & Refunds

Q8. What is your return policy?

We offer a 30-day return window from the date you receive your item. To be eligible, the handbag must be new, unused, and in its original packaging with all tags attached.

Q9. Who pays for return shipping?

  • Defective/Damaged Items: If you receive a damaged or incorrect product, Cutbytwo covers the return shipping cost.
  • Change of Mind: If you are returning an item because you ordered the wrong size/color or simply changed your mind, the customer is responsible for the return shipping costs.

Q10. Do you charge any restocking fees?

No, we value transparency and our customers. We charge a $0 restocking fee.

Q11. How long does it take to process a refund?

Once we receive and inspect your return, approved refunds will be processed back to your original payment method within 7 business days.

Payment & Security

Q12. What payment methods do you accept?

We currently accept payments through PayPal and Venmo. All transactions are processed in US Dollars ($).

Q13. Is my payment information secure?

Yes, your security is our top priority. All transactions are encrypted and processed through our third-party payment providers (PayPal and Venmo). We do not store or have access to your full credit card information.

Need More Help?

If you have any other questions, we are here to assist you!